RFQ
Q1. Do you accept to customize the vehicles as per our special request?
Answer: Yes, we customize vehicles as per customer's speical request with reasonable cost and lead time, as long as the customization is not related to the chassis modification.
Q2. What is your warranty term?
Answer: We provide 1 year warranty. And for any failed part under warranty, if it can be repaired at your side and the repair cost is lower than the valve of the part, we will cover the repair cost; otherwise, we will send replacements and cover the freight cost if any.
Q3. Do you provide after service spare parts?
Answer: Yes, we provide all the spare parts to our vehicles, even 5 years after we stop the production of the vehicle. For your easier working to select the spare parts, we also supply parts manual.
Q4. Do you provide technical support?
Answer: Yes, we provide technical support by email and phone. If necessary, we can also send our engineer to your place.
Q5. Do you accept OEM order?
Answer: Yes, as long as the order quantity is reasonable
Q6: What is your payment term?
Answer: For new customers, our typical payment term is ‘T/T 30% deposit against order confirmation, T/T 70% before container loading’. Irrecoverable L/C at sight is also acceptable. For old customers, our payment term can be more flexiable. Please contact us for more information.
